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• Forms

Troubleshooting

Requires Pro Standard or higher

• My form is getting spam submissions
• New signups aren't appearing in my Mailchimp audience
• I'm receiving an error when submitting my Mailchimp form
• Certain required fields are showing up blank in my Mailchimp audience
• Double opt-in isn't working on my MailerLite form
• I'm not receiving messages from my contact form (or "Send Email" custom form)
• I'm receiving an error when submitting my custom form
• I'm receiving an error when submitting my "Send to Airtable" custom form
• I'm receiving an error when submitting my "Send to URL" custom form

• My form is getting spam submissions

  All forms include basic spam mitigation measures. However, if your form is still receiving spam submissions, try enabling reCAPTCHA or if you're working with a contact form, enable its Filter messages option.

• New signups aren't appearing in my Mailchimp audience

  New signups can sometimes take a little while to appear in your Mailchimp audience (particularly if you've enabled double opt-in). However, if you still aren't seeing anything after 24 hours please get in touch.

• I'm receiving an error when submitting my Mailchimp form

  This is usually caused by an incorrect API Key or Audience ID. Double check both to ensure they match up exactly with what's shown over at Mailchimp, then try again. If the problem persists, make sure you aren't submitting your form with a "test" email (eg. test@test.com), or an email you've previously subscribed to your audience but manually deleted.

• Certain required fields are showing up blank in my Mailchimp audience

  If you've changed any of your audience merge tags from their defaults (for example, your First Name field's merge tag is no longer FNAME), reverting back to those defaults should allow those fields to populate correctly.

• Double opt-in isn't working on my MailerLite form

  If you've enabled double opt-in on your MailerLite form, you may need to also enable double opt-in for API access over at MailerLite if you haven't done so already.

• I'm not receiving messages from my contact form (or "Send Email" custom form)

  The messages from your form might be landing in your spam or junk folder. If that's the case, marking those messages as "not spam", or simply whitelisting all messages sent from @carrd.co should address the issue. If you're still not receiving messages from your form, ensure the recipient you've assigned to your form (or if you haven't assigned an explicit recipient, your Carrd account email) is working correctly and doesn't have any deliverability issues.

• I'm receiving an error when submitting my custom form

  • Try assigning explicit IDs to each of your fields using only letters, numbers, hyphens, and underscores.
  • Ensure each of your fields have unique labels and (if assigned) unique IDs as duplicates might throw things off.
  • If you're trying to dynamically change a Fixed Value using custom code, try using a Hidden field for that instead.

• I'm receiving an error when submitting my "Send to Airtable" custom form

  • Verify your API Key and Base ID are both correct.
  • Verify Table Name is set to the exact table you're wanting to use (eg. Table1). Note that the name expected here is what's shown in the table's tab at Airtable and not what's shown at the top of the page.
  • Verify each of your fields' Name values match up exactly with their counterparts at Airtable – right down to their casing and spacing. Any differentiation at all will cause your form to throw an error.
  • Similarly, if your form uses "Select" fields, ensure their options match up exactly with their counterparts at Airtable. A simple way to do this is to omit the left-hand portion of each option; for example, instead of valueX=Some Option, just use Some Option.

• I'm receiving an error when submitting my "Send to URL" custom form

  Assuming your URL is otherwise functioning correctly, this can happen if it's not responding with the correct HTTP code. If that's the case, make sure your URL responds with 200 to indicate success, and any other code to indicate failure.